Privacy Policy

Raadhaye Arts provides murti painting, murti renovation, shringar, handcrafted murti manufacturing and related artistic services.

Our website is: https://raadhaye.com/

This policy applies to information collected through our website, contact forms, quotation requests and communications relating to our services.

Depending on how you interact with us, we may collect information that you voluntarily provide, including:

• Your name and contact details.
• Email address and phone number.
• Delivery or correspondence address, where required.
• Details of your murti, artwork or requested service.
• Images, reference photographs and specifications you choose to share.
• Order details and communications relating to your enquiry or purchase.

Our website or hosting infrastructure may also process technical information such as IP address, browser type, device information and website activity for security, functionality and troubleshooting, where enabled.

We may use the information you provide to:

• Respond to enquiries and quotation requests.
• Understand your requirements and recommend suitable services.
• Process and manage orders, manufacturing and delivery.
• Contact you about an active enquiry or order.
• Provide customer support and resolve issues.
• Maintain website security and prevent spam or misuse.
• Meet applicable legal, accounting and regulatory obligations.
• Improve our website and services where appropriate.

We do not intend to use enquiry information for unrelated purposes without an appropriate basis or, where required, your consent.

We take the privacy of our customers seriously. Personal information submitted through our website forms and service enquiries is treated as confidential and is not sold or rented to third parties.

Access to customer information should be limited to authorised persons who need it to handle an enquiry, fulfil an order, provide support or meet a legal obligation.

We take reasonable steps to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

We do not sell customer personal information. We may disclose or process relevant information only when reasonably necessary, such as:

• With service providers supporting website hosting, forms or technical operations.
• With payment providers when required to process a transaction.
• With delivery or logistics partners when fulfilling an order.
• When required by applicable law, a lawful request or a competent authority.
• When necessary to protect our rights, website security or prevent fraud.

Where third-party providers process information on our behalf, their handling of that information may also be governed by their own privacy policies and applicable obligations.

If you make a purchase or payment, your transaction may be processed through a third-party payment provider. Payment information is handled according to the provider's processes and privacy terms.

We do not intend to collect or store complete payment card credentials through ordinary website enquiry forms. Please refer to the relevant payment provider for details about how payment data is processed.

Our website may use cookies or similar technologies to support essential functionality, security, user preferences and website performance.

WordPress or other website features may set cookies for login sessions, comments or administrative functions, where those features are enabled. Third-party embedded content or tools may also use their own cookies or tracking technologies.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website functionality.

If comments or media uploads are enabled, information submitted with those features may be processed to operate the feature, maintain security or prevent spam.

Pages may contain embedded content or links from other websites, such as videos, maps or social platforms. When you interact with such content, the external provider may collect information according to its own privacy policy.

Please avoid uploading photographs containing sensitive personal information or unnecessary location metadata.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including handling enquiries, fulfilling orders, providing support, maintaining records and meeting applicable legal obligations.

Retention periods may vary depending on the type of information and the circumstances. Information that is no longer required should be securely deleted or anonymised where appropriate and technically feasible.

Subject to applicable law and verification of your identity, you may contact us to request access to, correction of or deletion of personal information we hold about you.

You may also raise concerns about how your information is handled or withdraw consent where processing relies on consent and withdrawal is applicable.

Some information may need to be retained to comply with legal, accounting, security or other legitimate obligations.

Our website and services are not intended to knowingly collect personal information from children without appropriate authorisation where required. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

We may update this Privacy Policy when our website, services, data-handling practices or legal requirements change. The revised version will be published on this page. We encourage visitors to review it periodically.